Induscraft.com deliver products to all cities and states all over India. All products shall be shipped from Jodhpur ( Raj.) India. Since transport/courier agencies do not deliver to P.O. Box address, customers are requested to provide full address with pin code / zip code.
Once you have completed a valid purchase, Induscraft.com will thereafter transmit a confirmation email to your given email address informing you of the scheduled estimated date of delivery of your furniture.
As most of the order will be taken as make to order basis so after your confirmation of order, work process will start. This will take about 3 to 4 weeks to make goods ready to ship.
All shipment delivery means Ground floor delivery. Most freight carriers will charge extra to carry your item into a specific room or up stairs, these charges will be additional than delivery charges even for items which exhibited as Free delivery.
Residences or businesses that have steep uphill or downhill slopes leading to the entryway may also be charged additional fees. By purchasing an oversize item, you authorize Induscraft.com and/or the freight carrier to assess additional fees to you as necessary.
You agree to ensure that access is suitable for the delivery of the furniture to your desired location. Induscraft will not accept cancellation of order by you at the time of delivery on the ground that access to your desired location is not possible (e.g. doorway too small, insufficient space to maneuver the furniture through the premises, road inaccessible to delivery van, etc.),
On occasion there may be unforeseen delays in shipping your order. We will notify you via email if we determine your order will not ship by the time-frame stated on each item's product page. Delays due to inclement weather or Transport line issues are sometimes out of control and we will do our best to keep you informed though you will understand that Induscraft.com cannot be held liable for such unexpected/unforeseen delays. If you do not receive tracking information please check your bulk or spam email folder before contacting us.
Please use the 'special instructions' option when placing your order to inform us of any specific access issues including stairs. Please note - it is to the driver’s discretion whether items can be delivered upstairs, so please clarify when placing your order.
Octroi and Taxes:
The State Government of some states charges Octroi/other tax for any articles comes from other states. Since these types of charges are applicable only in some states so we are not adding the extra amount in our shipping charges. Buyer from applicable state needs to pay the Octroi or other tax amount on delivery.
In Case of Transit Damage (Exceptional cases) what to do?
Our products are well-packaged to withstand damage during shipping, and we usually take photos of the original status of the goods when we ship to you through furniture carriers. If an item looks damaged or parts are missing, please take a photo and notify us within 24 hours of receipt. Even if the package appears only slightly damaged, write "Package Damaged" when you sign for delivery.
Open delivery is not provided so kindly check the packaging thoroughly and if you found the packaging in torn condition than please make a remark on the receipt before accepting the damaged packing such as 'Goods received with damaged packing.
After opening the package, if article found in damaged condition than buyer needs to inform us via mail with the pictures of damaged product within 2 days of receiving of the goods.
Please keep the packing material intact as you have to take care for the repacking of goods in case of replacement or refund.
After we receive the pictures of damaged product one of below mention action will be used:
1. In case of Minor damages (chip off or scratches), which can be easily fixable/repairable with help of local carpenter then we suggest buyer to take help of local carpenter and fix the damage part. We will pay the repairing charges directly to buyer. This way the buyer does not have to wait for the replacement and other paper work. Please note that minor damages can be reworked by a local carpenter in such a way that it does not look like a repaired piece mostly coz the broken part will be fully replaced by the carpenter and matching polish will be done.
2. In case of Major damage we will provide the replacement directly to buyer. Both side shipping charges will be born by Induscraft.com